Redefining etiquette in the modern age.
Most people hear etiquette and think table manners. In a corporate context that association does the brand no favours, and it does your team no favours either.
Etiquette, better described as professional presence, isย how people experience you. We teach the skills for a graduateย to introduce themselves and be remembered.ย A managerย to present their perspectivesย withย authority.ย Skills that ensure theย presentation engages the room.
None of this is a soft skill. It decides who gets trusted, who gets promoted, and which client comes back.